FAQ
It's not a typo!
Many of our products are sourced in the EU. Sometimes spelling may be in British English rather than American English, such as "Moisturiser" instead of "Moisturizer".
Thank you for understanding!
Orders
What's the average fulfillment and delivery time?
The fulfillment time depends on how many products you order and is usually 2 business days.
Larger orders may take longer to process.
Once products are fulfilled, our courier partners will deliver it typically within 4 to 7 business days.
What should I do if my order is damaged or lost?
If your order has been damaged during shipping or lost by the courier, please contact our support team as soon as possible. We’ll assist you in resolving the issue.
Please provide the following information:
Order number
The address where you’d like us to send the replacement products.
For damaged products: Clear photos of the damaged items and the shipping box.
How long does it take to process a replacement?
We process replacements as soon as possible, within 72 hours.
What is the time limit for submitting a request?
For damaged products: You can submit a request within one month after delivery.
For lost orders: Requests must be submitted within one month after the estimated delivery date.
What happens if my order is returned to the fulfillment center?
If an order is returned to our fulfillment center due to an unsuccessful delivery, our team will contact you directly to arrange the next steps.
What if I would like to return a product?
Please contact us directly via the email below for any returns and our Support Team will be happy to assist you.
veil@eljayventures.com
If you have any questions or need assistance, feel free to
reach out to our Support Team. We’re happy to help!